![]() Click the search field and hit Enter to be redirected to the advanced Jira search interface called the Issue Navigator. The easiest one is probably through global search in the top right corner of your screen. ![]() The Issue Navigator can be accessed in many different ways in Jira. The others, including the Issue Navigator and filters, can be used site-wide and customized to fit the most specific needs. Some of them, like boards, are limited to selected projects. It offers different views depending on the configuration. Jira is not a one-size-fits-all platform. You’re in a hurry and want to learn as much as you can in the shortest possible time because the customer is waiting. You want to keep the SLAs on time and quickly find out whether a similar problem has been resolved before and how. It refers to a known issue that could’ve been reported earlier. Or, you are a Jira Service Management agent who’s just received a report from a customer. It’s important for you to have all the information – what’s the status, what problems occurred, and how they can be solved to help achieve your goal. You want to check the project’s health, find unassigned and blocked issues, and plan the upcoming release of a new version. Imagine you’re a product owner of a popular application who’s reviewing the progress of a recently started sprint. We'll in more detail focus on two characters - a product owner and a Jira Service Management agent. That's why to every method for tracking issues, we'll add who can use it and what for. The best way to illustrate this is through examples. ![]() Your role, project type, customer request type, status, and available information will determine your current needs and the next steps. Jira issues, with all the different fields and details, offer plenty of insights into your customers’ needs and let you keep track of your to-do list better than any other tool out there.Ĭontext is extremely important for every Jira issue. It will also help you plan ahead by staying informed of possible problems and risks. Why issue tracking in Jira is the key to success?īeing aware of everything going on in a project will not just tell you what needs to be done and when. Jira offers so many different ways to manage issues that you may even feel a bit overwhelmed by the choices. Depending on your needs, you may be perfectly fine with a simple Kanban board or gallop through the tasks like a pro using advanced search queries. To help wrap your head around Jira issue tracking and find the most suitable tool for you, in this article we’ll share 4 proven ways to monitor projects at different levels of context – from the bird’s eye view to the details of a single task. Whether you’re a seasoned product owner or trying out Jira for the first time, your goal is to stay on track with everyday tasks. This article was written by Jarosław Morawski - Deviniti UX Designer and Product Owner. ![]()
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